Contact Us

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Easy Grow’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Easy Grow’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 9/1-3 Burke St, BRAYBROOK, VIC, 3019, AU. Our ABN is 41 634 991 889. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

We are committed to providing our customers the fastest, most affordable shipping options possible.

Shipping Methods
We offer these methods for shipping your orders from EasyGrow :

Ground — 3 to 5 shipping days
Freight — 3 to 10 business days

Certain products may require additional days to process prior to shipping. All shipping methods apply to business days, not weekends or holidays. Not all items are available for all shipping methods. We sometimes offer free shipping for specific shipping methods in select categories, or free shipping site wide.

Our shipping fees are calculated by the weight, dimensions, destination and shipping method. We reserves the right to notify you of any additional shipping charges necessary to deliver your order. Our web site attempts to estimate calculated shipping fees and sometimes it may not be accurate for a multitude of reasons: rural delivery locations, shipment requires multiple pallets, delivery to an island, etc. You will be immediately notified of additional shipping charges.

Where do we ship to?
We ship within the contiguous 6 states. We do not ship outside of Australia
 We do not offer local pickup.

Missing, Lost and Stolen Packages
We are not responsible for any missing, lost, or stolen items.

Discrete Shipping on Request
Privacy for many of our customers is of the greatest importance. We get it. You can request your packages shipped in unmarked boxes without any identifying markings. Our pallet orders can be wrapped in black for your privacy. Click to Request Discreet Shipping

Shipping Methods & Transit Times
Most orders are processed within 3-5 business days. This does not include transit times. This estimate may vary depending on stock availability, order size, special handling requirements, and special order status. Transit times vary per carrier, shipment size, and destination.

Customer orders may be fulfilled directly by the manufacturer or distributor to reduce cost and shipping time. In some cases we may choose to ship an order from multiple locations. Our customers are NOT charged for any additional shipping fees incurred if we decide to send your order in multiple packages.

Freight Deposits & Estimates
We require our customers to submit a Refundable Freight Deposit prior to receiving a freight estimate. We strive to find the quickest, most affordable freight option for our customers. Freight estimates are calculated and emailed to our customers within 24 hours of a new order submission. To approve your freight estimate, please respond to your Freight Estimate email.

Freight Shipping
Freight shipments are delivered by scheduled appointment only. Our freight carrier will contact you directly to arrange a delivery day and time. You must respond to the freight carrier within 24 hours. If the freight carrier can not confirm a delivery appointment within 24 hours of first contact, customers are responsible for all shipping fees and restocking fees.

Oversized items will be shipped on pallets (i.e., large orders, trays, soil, reflectors, dehumidifiers, etc.). Freight shipments are delivered by scheduled appointments. Customers will need to inspect for damage incurred via transit. DO NOT accept the shipment if there is any damage. If your freight shipment arrives damaged, contact us immediately.

Note: Your signature on the freight bill confirms that you have received your shipment/order in acceptable condition. Once signed, there is not reimbursement of freight charges, product costs or any other charges incurred by you from EasyGrow.